Any communications outlining this information, moreover, must be in clear and plain English so there's no risk of confusion on the part of users. The data protection laws say controllers and processors must identify clearly how users' data is collected, what it's used for, and how it's processed. The rule only applies, however, if the requests are deemed reasonable, as there are certain exemptions. Twitter, for example, was subject to a GDPR investigation for failing to provide users with the information they requested under this provision.

Failure to comply with the reduced windows also exposes companies to regulatory action under the stricter terms of the GDPR. The provision was already part of UK law under the Data Protection Act 1998, but the time period stood at 40 working days. GDPR states that controllers must make sure it's the case that personal data is processed lawfully, transparently, and for a specific purpose. It is possible for a non-EU-based controller to use an EU-based processor, in which case all parties need to be compliant with GDPR. Unlike older data protection laws, both the controller and the processor are jointly liable for financial penalties in the event of a data breach or if the processor is found to have handled data illegally. It's the controller's job to make sure the processor complies with data protection law, while processors must maintain records of their processing activities to prove they abide by rules. That means a controller could be any organisation, from a high street retailer to a global manufacturing giant to a charity, while a processor could be an IT services firm they employ. GDPR fines: How high are they, and how can you avoid them?.GDPR compliance checklist: Is your organisation GDPR-ready?.

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